The Manager will tell you what you want to hear, He is sorry, that's all he can say!!!! but cannot return phone calls or emails cause they know they are wrong!!!! SAD to screw people over like this!!!!! And his front desk staff MONICA, lies for him, she can sit and lie just like him, laughing hsterically at someone, Is totally RUDE!!! This hotel is the worst hotel ever, please do not consider this hotel, linens are dirty, pillow cases had foundation and mascara on it, someone slept on it before us, linens were never changed plus, bedspreads had stains on it, they covered it with a fancy covering, NO hotwater.... I have written to manager about it, all they can say is SORRY, like sorry doesn't fix some matters, and then I call the hotel it's self only for Monica to sit and laugh like really it's not a laughing matter, trying to think up for them, plenty of excuses!!!! and then to experience this during a funeral, that's ashame they have no compassion what so ever!! I wrote manager twice, only for him to block our messages!!! why block it cause we asked for a half of a refund, funny they sorry but when asked oh they don't won't to answer you after!!! DO NOT CONSIDER THIS HOTEL!!!!! take it from Us!!!! HORRIBLE EXPERIENCE!!!!!!!!! LIES AND MORE LIES!!!! they cannot return no phone calls and cannot fix the problem!!!!
In the gym the machine bike is broken, the elliptical machine squeaks badly, and there's a cup of water in the cup holder of the bike that's been sitting there for over 2 days.
Very clean, nice breakfast. Staff was very friendly and helpful.
Now I'll share my room experience. When I dropped my pillow on the floor and picked it up, there were long strands of black hair on it. Also, my room was never vacuumed during my whole stay here. I was on the bottom floor and I constantly heard the entrance/exit doors being slammed shut. The room above me had some inconsiderate ''person'' who walked hard, so I dealt with that ongoing annoyance. There were children AND adults who would RUN up and down the hallway all day and night, I kid you not.
There are two floors in this hotel and over 30 rooms, however there are only 2 washing machines and 2 dryers. I had to spend extra money elsewhere to do my laundry.
We were satisfied with our stay of 1 night. The room was clean, the bed was comfy and the complimentary breakfast had plenty of options to choose from. Also, the location is very convenient. There's a walmart right next door, a beer & liquor store right in front and a Steamboat Bill's right down the road! I'm giving this a rating of 4 stars because it wasn't the absolute best but it isn't the worst.
It was a nice and quiet hotel with friendly staff. They have breakfast each day that is your typical Continental breakfast but they also have hot food that includes eggs, bacon, sausage and even biscuits and gravy.
The staff is lazy and not of any help at all. I'd travel further for better hotel options next time.
Best Western Plus Deridder Inn Suites is a US Lodging based in Deridder, Louisiana. Best Western Plus Deridder Inn Suites is located at 1055 N Pine St, DeRidder, LA 70634, USA.
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